How to set Want Want shortcut phrase
In today's fast-paced e-commerce environment, efficient customer service is the key to improving user experience. As an important customer service tool under Alibaba, Want Want's shortcut phrase function can greatly improve customer service efficiency. This article will introduce in detail how to set up Want Want shortcut phrases, and provide you with a practical reference based on the hot topics on the Internet in the past 10 days.
1. Overview of hot topics on the entire network (last 10 days)
| Ranking | hot topics | heat index | Main platform |
|---|---|---|---|
| 1 | 618 e-commerce promotion | 98.5 | Taobao, JD.com, Pinduoduo |
| 2 | AI tool application | 95.2 | Zhihu, Bilibili, Weibo |
| 3 | Summer sun protection guide | 90.8 | Xiaohongshu, Douyin |
| 4 | New energy vehicles | 88.3 | Autohome, understand car emperor |
| 5 | summer travel | 85.6 | Mafengwo, Ctrip |
2. Steps to set up Want Want shortcut phrases
1.Log in to Want Want Workbench: Open the Qianniu workbench and make sure you are using the latest version.
2.Enter shortcut phrase settings: Click "Customer Service" → "Shortcut Phrases" → "Manage Shortcut Phrases".
3.Add shortcut phrase: Click the "Add" button, enter frequently used reply content, and recommend classification management.
4.Set trigger keywords(Optional): Set trigger keywords for phrases to achieve quick recall.
5.Group management: It is recommended to group by consultation type, such as "pre-sales consultation", "logistics inquiry", "after-sales service", etc.
3. Shortcut phrase optimization skills
| skill type | Specific methods | Effect evaluation |
|---|---|---|
| Personalization | Add customer nickname variable | Increase response satisfaction by 30% |
| hot spot combination | Join 618 activity talk | Conversion rate increased by 25% |
| Multi-language support | Set up English quick reply | International customer satisfaction +40% |
| Expression use | Appropriately add Wangwang emoticons | Communication affinity +35% |
4. Examples of shortcut phrases combining hot spots
1.618 big promotion related: "Dear {nickname}, during the 618 event, you will get 30% off for purchases over 300, and you can also add store coupons!"
2.Summer sun protection related: "Thank you for inquiring about our sunscreen products. This SPF50+ sunscreen is currently available for buy two get one free. It is very waterproof and sweatproof~"
3.Logistics inquiry: "Your order has been shipped. Logistics order number: {order number}. It is expected to be delivered within 3 days. Please keep your mobile phone open!"
5. Frequently Asked Questions
Q: Is there a limit to the number of shortcut phrases?
A: Currently, the upper limit of a single group of Want Want shortcut phrases is 500. It is recommended to manage them in reasonable groups.
Q: Can I import and export shortcut phrases?
A: Supports CSV format import and export, making it easier for teams to share skills.
Q: Can I set an automatic reply for a shortcut phrase?
A: It needs to be used with the robot customer service function and cannot be fully automatically replied.
6. Summary
Properly setting Want Want shortcut phrases can not only improve customer service efficiency, but also enhance customer experience in conjunction with current hot topics. It is recommended to update the speech content regularly to keep pace with market trends. Through structured management and data analysis, your customer service team will be able to operate with ease during major promotions such as 618.
Final reminder: The shortcut phrase is an auxiliary tool, and customer service personnel still need to flexibly adjust it according to the actual situation to maintain the warmth and professionalism of the service.
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